Our Team

Bina Devkota is a highly accomplished operations and customer service professional with two decades of front-line experience and a strong academic foundation, holding both an MBA and an MPA. Her extensive background in customer engagement, combined with her strategic management capabilities, has positioned her as a respected and influential leader within the organisation.

Throughout her 20-year career, Bina has demonstrated an exceptional commitment to service excellence. She is recognised for her ability to build strong client relationships, lead high-performing teams, and implement operational practices that enhance customer satisfaction and organisational efficiency. Her deep understanding of the travel industry, coupled with her analytical and problem-solving skills, enables her to manage complex operational requirements with confidence and clarity.

As the Operations Manager for Australia, Bina oversees customer service processes, operational compliance, and service delivery standards for the region. She plays a pivotal role in ensuring that every client interaction reflects the company’s values of professionalism, care, and reliability. Her leadership is characterised by a customer-first mindset, clear communication, and a strong focus on continuous improvement.

An inspirational female leader, Bina is driven by her passion for delivering exceptional customer experiences. She consistently strives to achieve 100% client satisfaction and contributes significantly to strengthening Prime Holidays’ reputation as a trusted and service-oriented travel provider.